Privacy Policy

Meridian Integrative Wellness ("we," "our," or "us") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.meridian-wellness.com or use our services.

Information We Collect

Information You Provide

• Name, email address, phone number, and mailing address when you fill out contact forms or schedule appointments
• Insurance information and health history when you become a patient
• Payment information for services rendered
• Any other information you voluntarily provide through our website or in person

Information Collected Automatically

• Device type, browser type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms that led you to our site

How We Use Your Information

• To provide, maintain, and improve our healthcare services
• To communicate with you about appointments, treatment plans, and follow-up care
• To process payments and insurance claims
• To send appointment reminders and health-related communications
• To improve our website and user experience
• To comply with legal obligations and professional standards

Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to understand how visitors use the site, to measure the results of our advertising, and to remember your preferences. Cookies are small data files stored on your device. You can block or delete cookies through your browser settings; some features of the site may not work without them.

Google Analytics. We use Google Analytics 4 to collect aggregated information about site traffic, including pages visited, time on page, device and browser type, approximate location, and the source that referred you to us. You can opt out using the Google Analytics opt-out browser add-on.

Google Ads conversion tracking and remarketing. We use Google Ads to measure whether our advertising leads to phone calls, chat conversations, or form submissions, and we use Google Analytics Advertising Features, including Google Signals, to show our ads to people who have previously visited this site. These tools use cookies and similar identifiers. We do not build advertising audiences based on any health condition, symptom, or page you view about a specific condition. You can opt out of personalized advertising through Google Ads Settings and learn more at How Google uses information from sites that use its services.

We do not sell your personal information, and we do not use the information you enter into forms, quizzes, or chat for advertising purposes. Form, quiz, and chat submissions are handled by our own servers and our practice-management system, not by advertising platforms. Advertising and analytics tools receive only the fact that a submission occurred, never its contents.

Text Messages (SMS)

If you give us your mobile number through a form, chat, or by calling us, we may send you text messages to confirm we received your request, to schedule or confirm appointments, and to follow up on your care. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out and HELP for help. We do not share your mobile number or texting consent with third parties for their own marketing.

Chat Assistant

Our website chat (“Maya”) is an automated assistant. Messages you type are processed by an artificial-intelligence service provider under contract with us in order to generate replies, and a copy of the conversation is stored in our practice-management system so our team can follow up. The assistant is not a clinician and does not provide medical advice. Please do not share detailed medical history, insurance numbers, or payment details in chat; our team will collect that information securely when you become a patient.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Healthcare providers involved in your care, as permitted under HIPAA
• Insurance companies for claims processing and payment
• Service providers who assist with website operations, payment processing, or appointment scheduling (subject to confidentiality agreements)
• Law enforcement or government agencies when required by law

Your Rights

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• File a complaint if you believe your privacy rights have been violated

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided us with personal information online, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: